Privacy Policy

We may collect the following types of personal information:
Personal details: name, address, email, phone number, date of birth.
Donor information: payment details, donation history, gift preferences.
Volunteer information: skills, availability, background (where relevant).
Digital information: IP address, browser type, device details, cookies (see our Cookie Policy).
Other information: any details you choose to provide when contacting us, subscribing to newsletters,
or participating in charity activities.
We do not knowingly collect information from children under 18 without appropriate parental/guardian consent.

We use your information to:
Process donations, issue receipts, and maintain donor records.
Communicate with you about our projects, campaigns, and events.
Manage volunteer applications, activities, and engagement.
Improve our website, services, and user experience.
Meet legal, taxation, and regulatory obligations.
Share impact stories, fundraising appeals, or updates (with your consent).

Where applicable (e.g., under GDPR), we process your personal information based on:
Your consent (e.g., receiving newsletters).
Our legitimate interests (e.g., running charity activities, reporting impact).
Legal obligations (e.g., tax reporting of donations).

We will not sell, rent, or trade your information.
We may share personal information with:
Service providers (e.g., payment processors, IT support, event organisers).
Regulators or authorities if required by law.
Partners or sponsors only where you have consented.
All third parties are required to handle your data securely and only for authorised purposes.

We take reasonable steps to protect your information from loss, misuse, unauthorised access, alteration, or disclosure. This includes secure storage systems, encryption where applicable, and restricted staff access.

We keep personal information only for as long as necessary:
Donation and tax-related records are kept as required by law.
Volunteer and supporter data are retained while the relationship is active.
You may request deletion of your personal information where legally permitted.

Depending on where you live, you may have rights to:
Access the personal information we hold about you.
Request correction or updating of your details.
Withdraw consent for communications.
Request deletion of your personal information.
Lodge a complaint with the relevant privacy authority .
To exercise your rights, please contact us (see Section 9).

If we transfer personal information outside Australia (e.g., cloud services, donor platforms), we will take reasonable steps to ensure it is handled in accordance with this Privacy Policy and applicable laws.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
True U Club Charity
Email: info@trueu.world

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our operations. Please review this page periodically for the latest version.